Australian Sunset Safaris:
* Time, Tides, and Weather Permitting
Sunset Safaris makes every effort to include ALL activities and destinations listed. However due to the extreme nature of Fraser Island and Rainbow Beach, and weather unpredictability in general, some activities are subject to Tide, Time, and Weather factors, and the tour operator cannot be held liable due to these factors.
CANCELLATION POLICY DUE TO STRONG WINDS (Great Barrier Reef)
Occasionally strong winds will cause the cancellation of the boat that takes us to the Great Barrier Reef. The tour operator will always endeavour to cancel or postpone the excursion to the Town of 1770 before time of departure if winds are too strong. However, due to the unpredictability of winds, we may arrive at the Town of 1770, and be told by the boat company that the trip has been cancelled. In the uncommon event that this occurs, the tour operator will refund the total sum of the purchase price of the Boat ticket and reef tax ($170) at the town of 1770. A range of other activities such as snorkelling and diving in sheltered waters, sea kayaking, surfing, amphibious vehicle rides, and much more may be arranged by the tour operator staff at 1770, and these optional activities are then payable by the customer.
CUSTOMER CANCELLATIONS
Cancellations with less than 24 Hours notice incurs a 100% cancellation fee.
Cancellations with less than 72 hours, but not less than 24 hours, incurs a 50% cancellation fee.
Cancellations with less than 7 days notice, but not less than 72 hours notice incurs a $25% cancellation fee.
Cancellations not less than 7 Days notice will incur a 5% cancellation fee (administrative processing).
All customer cancellation incur a further Tours To Go cancellation fee.
Brisbane Cruises:
72 hrs notice is required for general scheduled cruises. Cancellations within this time will not be refunded.
Four and six weeks is required for special events.
Anderson's ALL INCLUSIVE SMALL GROUP BLUE MOUNTAINS DAY TOUR. N0 More TO PAY!:
*Cancellation fees will be levied relative to the amount of notice given: Under 7 days and over 24 hours notice - 20% of the value of the Tour, within 24 hours or where no notice is given - 100%.
*PLEASE URGENTLY CONTACT ANDERSONS TOURS to select a meeting point, at least 48 hours prior to travel
*During peak season, if you select the Large Group option, the group number will be 53 people
*PLEASE NOTE The Christmas period of 23rd Dec 2019 - 6th Jan 2020 is our busiest period. Peak season pricing applies & we also limit our pickups to three locations only
*Dietary requirements can be catered for, please advise at time of booking if required
*Not wheelchair accessible
*We recommend eating breakfast before boarding, as we don't accept hot food/drinks onboard for safety reasons
*Please check weather forecast for Sydney and Katoomba to dress to the conditions, and dress very warmly during the Winter months, as the mountains can drop to close to 0 degrees Celsius
Captain Cook Cruises (WA):
Cancellation or Changing Passenger Numbers.
Cancellations received with more than 72hrs notice prior to tour departure may receive a refund.
Cancellations within 72hrs of departure no refund will be issued.
IN ALL CASES NO REFUNDS WILL BE GIVEN FOR 'NO SHOWS'
All postponed cruises are treated as cancellations.
K'gari Explorer Tours (formerly Fraser Explorer Tours):
Tour itinerary may change due to tides and weather conditions. Please note we do not carry children under the age of 1.
Bookings cancelled more than 48 hrs prior to departure will incur no cancellation fee.
Bookings cancelled between 24 - 48 hrs prior to departure will incur a 50% cancellation fee.
Bookings cancelled less than 24 hrs prior to departure or failure to board the tour will incur a 100% cancellation fee.
Non utilised components not refunded.
Sydney Pearl Cruises:
No refunds provided for cancellations.
Epic Ocean Adventures:
Cancellation Policy: Please reconfirm booking 24-48 hours in advance in case of time change to suit best weather or beach conditions. Any cancellation inside 48 hours is non refundable. Any cancellation within 7 days will incur a 20% cancelaltion fee.
If cancellation is made by customer and not by Epic Ocean Adventures regarding weather or any other reason the above policy stands.
Epic Ocean Adventures reserves the right to change or cancel tours/ lessons on the rare occasion due to poor or dangerous weather and beach conditions.
Real time assessment may result in cancellation before departure, on arrival or during tour. Refund less the deposit is issued if unable to operate prior to departure due to weather constraints and participants are unable to re book or participate in another activity. If cancellation occurs during tour or on arrival to location, deposit will be non refundable to cover transportation and park fee costs.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
